Desktop Care 4-12

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Essential Bundle

 

The Essential Bundle covers the basic needs of every business computer, including antivirus, anti-spyware and monitoring and support.

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Professional Bundle

 

The Professional Bundle includes all the features in the Essential Bundle plus more advanced solutions to keep your systems operating at peak efficiency.

 

Beyond Desktop Care

KKI also offers managed service bundles for your servers and network.

Desktop/Laptop Care Bundles


The desktops and laptops in your office are more than just work stations — they are the portals that allow you and your employees to access and interact with the rest of your network. In order for your business to be productive, your desktops and laptops need to be protected and operating efficiently, and the data on them needs to be backed-up.

KKI can help with that. We offer two levels of Desktop Care; the Essential bundle and the Professional Bundle.

SolutionsEssentialProfessional
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Performance Monitoring checkmark icon checkmark icon
Basic Anti-Spyware checkmark icon checkmark icon
Basic Remote Support checkmark icon checkmark icon
Patch Management   checkmark icon
Event Log Monitoring   checkmark icon
Advanced Anti-Spyware   checkmark icon
System Recovery   checkmark icon
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On-Site Support   checkmark icon
Preventative Maintenance   checkmark icon

Antivirus

Every Windows computer connected to your network is required to have anti-virus protection.  We can't keep your technology running smoothly without proactive protection from viruses that can cause painful downtime. Includes anti-virus protection with installation, 24/7 monitoring, automated weekly scans, and a weekly performance report. With this report you will know you're protected.

Performance Monitoring

24/7 monitoring of basic performance. This not only allows us to know if something goes wrong, it shows us long-term performance trends that we discuss with you in our Annual Wellness Meeting.

Basic Antispyware

KKI uses a variety of tools to identify and remove malicious software from your computers and protect them from becoming infected. Includes installation and configuration of software, as well as an initial scan.

Basic Remote Support

KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support.

Patch Management

We'll save you time and hassle by making sure all your systems are current with Windows updates, service packs and hot-fixes. All updates are tested prior to deployment. Includes weekly Patch Management reporting.

Event Log Monitoring

Event Log Monitoring provides continuous monitoring of the Windows Event Logs for errors.  We’ll notify of you critical issues as they occur, and help you deal with them before they become problems.  We are continually adding new critical Event Logs to the monitoring set.

Advanced Antispyware

KKI uses a variety of tools to identify and remove malicious software from your computers and protect them from become infected. Includes installation and configuration of software, as well as an initial scan and scheduled routine scans.

System Recovery

We'll help you set up a backup system so that if your hard drive fails, you won't have to waste time and money reinstalling software and trying to recover data. We'll monitor and test the backup and keep you up to date with routine reports.

Advanced Remote Support

KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support. As part of the Professional Bundle, we are able to perform many support options without interrupting your productivity.

On-Site Support

If there is a problem that we are unable to solve remotely, our technicians will travel to your site to perform hardware maintenance, proactive problem diagnosis and repairs.

Preventative Maintenance

Reduce downtime, extend the life of your equipment, and lower your total cost of ownership through routine, scheduled preventative maintenance tasks to help optimize system performance. Includes monthly disk defragmentation, weekly deletion of temporary internet files, and more.