The Essential Bundle covers the basic needs of every business computer, including antivirus, anti-spyware and monitoring and support.
The Professional Bundle includes all the features in the Essential Bundle plus more advanced solutions to keep your systems operating at peak efficiency.
Beyond Desktop Care
KKI also offers managed service bundles for your servers and network.
Desktop/Laptop Care Bundles
The desktops and laptops in your office are more than just work stations — they are the portals that allow you and your employees to access and interact with the rest of your network. In order for your business to be productive, your desktops and laptops need to be protected and operating efficiently, and the data on them needs to be backed-up.
KKI can help with that. We offer two levels of Desktop Care; the Essential bundle and the Professional Bundle.
| Solutions | Essential | Professional |
| Antivirus |
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| Performance Monitoring |
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| Basic Anti-Spyware |
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| Basic Remote Support |
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| Patch Management |
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| Event Log Monitoring |
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| Advanced Anti-Spyware |
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| System Recovery |
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| Advanced Remote Support |
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| On-Site Support |
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| Preventative Maintenance |
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Antivirus
Every Windows computer connected to your network is required to have anti-virus protection. We can't keep your technology running smoothly without proactive protection from viruses that can cause painful downtime. Includes anti-virus protection with installation, 24/7 monitoring, automated weekly scans, and a weekly performance report. With this report you will know you're protected.
Performance Monitoring
Basic Antispyware
KKI uses a variety of tools to identify and remove malicious software from your computers and protect them from becoming infected. Includes installation and configuration of software, as well as an initial scan.
Basic Remote Support
KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support.
Patch Management
We'll save you time and hassle by making sure all your systems are current with Windows updates, service packs and hot-fixes. All updates are tested prior to deployment. Includes weekly Patch Management reporting.
Event Log Monitoring
Event Log Monitoring provides continuous monitoring of the Windows Event Logs for errors. We’ll notify of you critical issues as they occur, and help you deal with them before they become problems. We are continually adding new critical Event Logs to the monitoring set.
Advanced Antispyware
KKI uses a variety of tools to identify and remove malicious software from your computers and protect them from become infected. Includes installation and configuration of software, as well as an initial scan and scheduled routine scans.
System Recovery
We'll help you set up a backup system so that if your hard drive fails, you won't have to waste time and money reinstalling software and trying to recover data. We'll monitor and test the backup and keep you up to date with routine reports.
Advanced Remote Support
KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support. As part of the Professional Bundle, we are able to perform many support options without interrupting your productivity.
On-Site Support
If there is a problem that we are unable to solve remotely, our technicians will travel to your site to perform hardware maintenance, proactive problem diagnosis and repairs.
Preventative Maintenance
Reduce downtime, extend the life of your equipment, and lower your total cost of ownership through routine, scheduled preventative maintenance tasks to help optimize system performance. Includes monthly disk defragmentation, weekly deletion of temporary internet files, and more.
