24/7 monitoring of basic performance. This not only allows us to know if something goes wrong, it shows us long-term performance trends that we discuss with you in our Annual Wellness Meeting.
Basic Remote Support
KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support.
Patch Management
We'll save you time and hassle by making sure all your systems are current with Windows updates, service packs and hot-fixes. All updates are tested prior to deployment. Includes weekly Patch Management reporting.
Event Log Monitoring
Event Log Monitoring provides continuous monitoring of the Windows Event Logs for errors. We’ll notify of you critical issues as they occur, and help you deal with them before they become problems. We are continually adding new critical Event Logs to the monitoring set.
Preventative Maintenance
Reduce downtime, extend the life of your equipment, and lower your total cost of ownership through routine, scheduled preventative maintenance tasks to help optimize system performance. Includes monthly disk defragmentation, weekly deletion of temporary internet files, and more.
Directory Maintenance
Verify the health of your server with routine Active Directory maintenance. Includes routine user and computer clean-ups to optimize performance and security. We'll notify you of any issues as they occur.
Directory Monitoring
We'll monitor critical functions of your Active Directory Server, including performance, services, database size, and more.
Advanced Remote Support
KKI's expert assistance is just a phone call away! When you call us or request help through the Client Portal, we'll provide immediate, secure, online support. As part of the Professional Bundle, we are able to perform many support options without interrupting your productivity.
Add-On Server Care Bundles
Exchange Server Bundle
Exchange Monitoring
We'll monitor critical components of your Exchange Server, including performance, services, database size, and more.
Exchange Maintenance
Verify the health of your server with routine maintenance. We'll issue reports and notify you of any issues as they occur.
SQL Server Bundle
SQL Monitoring
We'll monitor critical components of your SQL Server, including performance, services, database size, and more.
SQL Maintenance
Verify the health of your server with routine maintenance. We'll issue reports and notify you of any issues as they occur.
Advanced Back-Up Monitoring & Disaster Recovery
If you don't have a backup system for your server, you're gambling against the odds—and risking losing all of your data when your hard drive fails. We can prevent hours of downtime and the frustration of trying to rebuild and recover your data by helping you set up a backup system. We'll monitor the backup for you and send you regular reports as well as failure notifications.
Premium Back-Up Monitoring & Disaster Recovery
This bundle has the same great features as the Advanced bundle, with some added features. When your server fails, we can have you back up and running in one to two hours. If a natural disaster occurs and your server is destroyed, your backup can be shipped overnight. This backup option is maintenance-free and offers maximum industry protection and security standards. As with our other backup options, KKI will monitor your backup and provide you with regular reports.
