network monitoring

 

Monitoring

Managed Workplace will monitor all IP devices at a customer's site. A single local agent called the Onsite Manager sends alerts directly to your office, which is then displayed on the Central Dashboard status screen for immediate attention and speedy resolution.

Monitoring setup is simple with an easy-to-use auto-discovery utility. Managed Workplace allows for customized monitoring based on specific devices and applications, to meet an individual VAR or IT service provider's business requirements.

Managed Workplace monitors workstations, servers, applications, firewalls, routers and other network devices using:

• WMI
• SNMP
• ICMP
• Syslog
• Website
• Custom logs

 

 

Alerting

Onsite Manager escalates alerts for events or failures to the Service Center, and to the responsible technician.

These alerts appear on the Service Center Central Dashboard, and are color-coded for quick and easy visual assessment. The appropriate support person can be notified of the alert by any web or e-mail enabled device, at their desk or on the road.

 

 

 

Trouble Tickets

Managed Workplace includes an integrated trouble ticket system. Trouble tickets are created automatically based on severity of alerts, as defined by the IT service provider, Managed Workplace administrators, or by a user with the appropriate privileges. The IT service provider can trigger appropriate escalation of the issue as required.

The trouble ticket system is used as a central repository of problems and is accessible by IT central staff, field technicians, or customers depending on the configuration settings. Critical information on specific problems is recorded here for review, post-incident problem analysis, and post-incident problem management and trending. The reports can be prioritized and dispatched to the appropriate technician for problem resolution.